North America HR Operations Analyst

About Umicore

Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you could do?

About Support Functions

A global organisation. It’s not just those in our industrial sites and technical centres that are vital to Umicore’s growth. Across our support functions we ensure that we continue to grow and evolve – whether it’s by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we’ve already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing

As North America P&O Operations Analyst you will play a crucial part in ensuring the smooth delivery of P&O operations, supporting various projects, and collaborating with key stakeholders to achieve our goals.

Key Responsibilities:

• P&O Operations: Perform P&O operations work to defined levels of quality, speed, and customer satisfaction, including P&O Cares, P&O administration, learning administration, knowledge management, data, and technology.
• Customer Support: Address P&O Cares requests to completion within SLAs, ensuring a high level of customer orientation, correctness, speed, and quality.
• Stakeholder Collaboration: Work collaboratively with key stakeholders within P&O and locally at a site level to support needs defined within the scope of the model.
• Project Support: Support projects aimed at improving processes, building up or adapting needed services, and implementing technology.
• P&O Cares Service Delivery: Respond to questions and requests from employees and managers via various formats (calls, in person, chat, emails, portal) to provide up-to-date information. Continuously capture information, work instructions, templates, and reference links to build a regional FAQ.
• P&O Operational Services: Support the administration of Learning & Development for the North America region, including generating reports, assigning courses, and analyzing training needs. Oversee the administration and site-level support for the company's awards and recognition program. Manage and administer DocuSign to support HR-related processes and documentation.
• Operational Excellence and Technology Adoption: Work together in teams during improvement meetings, bringing positive perspectives and ideas to improve processes and services. Support the OpEx lead in analyzing data to identify root causes and ideas for future improvements.

Who we are looking for

• Education: Degree or diploma in Human Resources Management or a related field.
• Experience: Hands-on experience with P&O technologies (e.g., SAP, SuccessFactors, DocuSign) is beneficial. Proficient knowledge of HR policies, practices, and procedures. Experience with process improvement and operational excellence.
• Personal Skills: Exceptional communication and interpersonal skills, strong problem-solving abilities, detail-oriented with excellent organizational and prioritization capabilities, analytical mindset, and technological aptitude.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

IF OUR TECHNOLOGIES CAN TACKLE SOME OF THE WORLD'S MOST PRESSING CHALLENGES, IMAGINE WHAT YOU COULD DO?

#LI-Hybrid