IS Project Manager and Support Manager

About Umicore

Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you could do?

About Support Functions

A global organization. It’s not just those in our industrial sites and technical centers that are vital to Umicore’s growth. Across our support functions we ensure that we continue to grow and evolve – whether it’s by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we’ve already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing

The main focus of the IS Project Manager and Support Manager will be to lead all aspects of the local IS (Information Systems) operations at the Umicore RBM sites in Canada and to ensure the successful planning, execution, and delivery of projects, while maintaining excellent client relationships. 
This role is part of the North American IS Support Team and provides additional support on all global IS projects with local impact.

• Serve as the primary IS point of contact for any local business development projects, which have an IS component
• Participate in the planning and execution of the local IS infrastructure during the site build-up 
• Serve as the local representative to the Global IS organization
• Ensure the local IS infrastructure and support is set up and executed in coordination with the Global IS Team and aligned with global IS standards
• Coordinate local IS support for the assigned sites in cooperation with the Service Desk and Regional IT Team
• Engage with business stakeholders as well as subject matter experts from various IS Teams
• Responsible to define project demand requirements in terms of scope, goals, and work in collaboration with stakeholders and regional team
• Coordinate and collaborate with multi-functional teams, including IS engineers, developers, and support staff, to ensure project landmarks are met
• Monitor project progress, identify and mitigate risks, and take corrective actions to keep projects on track
• Provide regular project status updates and reports to senior management, project sponsors and clients
• Conduct post-project evaluations to identify lessons learned and areas for improvement
• Responsible for all knowledge transfer, as part of post-project activities

You must live within commuting distance of Loyalist, Canada.
Occasional international travel may be required (approximately 1 time a year to USA and/or Belgium)
 

Who we are looking for

Functional requirements  

• Bachelor's degree or higher in computer science/information systems or equivalent experience
• You have at least 5 years' work experience as an IT/IS Project Manager or IT/IS manager; preferably in an industrial company. Must be technically knowledgeable and hands-on
• Experience in running complex and global IT infrastructure projects
• Experience in an O365 Environment
• Analytical skills to understand the interaction between different technological components in IS solutions
• Confirmed ability to handle multiple projects simultaneously
• Proven problem-solving and decision-making abilities
• Project management certifications such as PMP or PRINCE2 are a plus

Personal Skills

• Ability to work in team, as a result-oriented team-player
• Ability to quickly absorb new concepts and technologies
• Capable to lead and influence through teamwork and collaboration
• Ability to take care of escalations and perform under time constraints
• Outcome focused
• Ability to handle sensitive information with discretion and confidentially
• Ability to maintain good and regular verbal and written communications with project stakeholders in English (other languages such as Dutch are a plus)

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organization, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

If we can become a world leader in recycling and clean mobility, IMAGINE WHAT YOU COULD DO?