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Sales & Customer Service Specialist

Location: 

Tokyo (UJ) (2201), JP

Business Unit: 

About Umicore 

Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you could do? 

 

About Precious Metals Refining 

The world’s resources are scarce. Umicore’s refining and recycling technology gives used metals a new lease of life. We are experts in treating the most complex materials from around the world. Our processes help bring value to the circular economy and reduce environmental impacts. To recover more metal from different types of material we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

 

What you will be doing  

 

Main responsibilities (主な責任を持っている担当業務)  

(Describe main areas of responsibilities in terms of actions, outcome and % of time spent) 

(行動や結果において主な責任を持っている業務と時間半分) 

 

% Time spent 

貴金属リサイクルビジネス ： 

  • 貴金属リサイクルビジネスの概要を理解 (各工場、ベルギーHoboken工場/ドイツAgosi工場/タイUPMT工場の違い、特徴、登場人物の把握) 
  • On-going business及びfollow up案件の概要把握 (事務処理はSAPシステム使用） 
  • Sales Managerとの定期的な案件把握 
  • 各種ロジスティックス手配（輸出：本船ブッキング、輸入：ブリンクスへの地金返還ピックアップ手配など） 
  • 各ビジネスに必要な書類の作成（見積書、契約書、invoice, credit note, analysis等） 
  • 輸出案件において法規制内容の概要把握（メインはsales対応） 
  • 契約書などのファイルのオンライン・サーバーへの保管、期日管理など 
  • 必要に応じ顧客との面談 
  • 現物確認業務（例：貴金属受入確認） 
  • 入出金確認 

100% 

 

Who we are looking for  

 

Required profile (要求されるプロファイル) 

(Describe the skills required to exercise this job) 

Functional requirements  (Education, years of experience in different areas, technical skills, …) 
  • Customer Service5年程度の経験 
  • チームポリシーとワークフローに対する理解 
  • 法令関係に対する理解（ロジ含む） 
  • セルフリーディングスキル 
  • 業務を遂行する上での必要なスキルの改善 
  • 業務全体像の一定の把握能力 

 

Personal skills (Behavioural competencies) (個人的なスキル) 
  • リスペクト 
  • ロジカル 
  • 柔軟な考え 
  • Customer mind 
  • 英語（ビジネスレベルでの英語スキル） 
  • 日本語（ネイティブ） 

 

 

What we offer 

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do? 

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