IS OSS Support Manager & Regional PMO

Job Title: IS OSS Support Manager & Regional PMO

About Umicore
Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About Support Functions
A global organisation. It’s not just those in our industrial sites and technical centres that are vital to Umicore’s growth. Across our support functions we ensure that we continue to grow and evolve – whether it’s by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we’ve already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing
1)    IT demand and Project Management from Korea sites 
-    Act as point of contact to discuss potential IT demands and/or project. Advise users on detailing their requirements and raising requests through proper channels within IT organization. 
-    Ensure all demands are captured, and fed into the global demand management process. 
-    Stay current on the progress of ongoing demands and inform your business contacts where needed. 
-    For demands for which you are the owner, liaise with IS APM and relevant functional teams to ensure the proposed solution is approved and in line with corporate standards. 
-    Execute tasks for IT demands or projects managed by technical demand owner or project manager; for demands/projects exceeding 300K€ budget and/or 100 man-days of a high complexity. 

2)    Onsite technical support for Korean sites 
-    Deliver IT technical support for complex issues or situations requiring onsite intervention within the digital workplace domain 
-    Adhere to the regional plan and ensure the implementation of standardized hardware life cycle management at support sites. 
-    Work with local BIT/key users to manage IS licenses and assets, ensuring accurate records and compliance with IT asset management processes.

3)    Product Support – regional scope 
-    Own and manage the refresh cycle for IT devices in production and lab 
-    Build, maintain and lead a virtual team of SMEs on in lab- and production environment 
-    Build and maintain SM expertise on the IT infrastructure in lab- and production environment on a regional scope and ensure detailed documentation is available 
-    In collaboration with business owners and relevant IT subject matter experts, ensure the IT infrastructure in lab- and production is set up according to agreed standards. 
-    Provide IT support for non-standard site-specific solutions that are not part of the standard IT catalogue. 

4)    Business Partnership
-    Establish and maintain effective relationships with key business contacts to identify IT requirements in a timely manner
-    Serve as an IT advisor to local business units by offering guidance, support, and consultancy on IT-related topics.

5)    Local IT infrastructure maintenance
-    Liaise with IS functional teams, to ensure local IT infrastructure is maintained in line with corporate IT guidelines
-    Accountable for managing local server room to ensure operational continuity while complying with internal control standards and external audit requirements 

6)    APAC PMO 
-    Accountable for regional execution of the IT roadmap 
-    Oversee all regional IT demands and projects and regularly report the status to global IS Management Team 

7)    IT Knowledge Management 
-    Address end user IT knowledge gaps and deliver end-user training and orientation for response site users. 

Who we are looking for
-    Bachelor’s in computer science/information systems or above.
-    4 years management experience in IT management position.
-    Knowledge of IT service structure and technical architecture. 
-    Broad technical knowledge and experience of the IT systems and technologies (Microsoft product).
-    Broad technical knowledge and experience on IT hardware and technologies (HP, Cisco, Ricoh product)
-    Broad technical knowledge and experience of key element of IT infrastructure (server, network, ect.)
-    IT Security concepts.
-    Ability to report on operations performance and formulate improvement proposals
-    Ability to plan and deliver to objectives
-    Ability to prioritize and deliver to deadlines
-    Ability to deal with escalations and work under pressure
-    Ability to present technical matters to a non-technical audience
-    Fluent communicate with all level users in English and Korean. 

What we offer
We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?
If our pioneering approach can make us a leader in sustainability, IMAGINE WHAT YOU COULD DO